Cancellation & No-Show Policy:
Our goal is to provide quality medical care in a timely manner. There has been an increased demand for veterinary care not only in our community but nation-wide. No-shows, late-shows and late cancelations hinder other individuals with pets who need timely access to veterinary care.

As a courtesy, we will provide reminder calls the day prior to your appointment. However, you are responsible for keeping track of your appointment. Our missed appointment policy is outlined below:

Late Show Appointments: Many of our appointment slots are as short as 15-30 minutes. We reserve the right to reschedule your appointment if you arrive greater than 10 minutes late without prior communication to our staff. The receptionist will see if we are still able to see your case. This may be considered a “No-Show” depending on the appointment type.

Prompt/respectful communication will go a LONG way here. We understand with pets and life things may not always go according to plan. If you are running behind, please call so we can adjust accordingly.

Cancellations: Please call our office promptly if you are unable to make or no longer need your appointment so that we may reallocate your appointment time to another pet in need of treatment. We ask that cancelations are made at least 24 hours prior to your appointment. Your early cancellation is not only courteous to our staff but will allow another patient to receive timely veterinary care.

How to cancel/reschedule your appointment: To cancel your appointment, please call 417-325-4136. Afterhours callers please follow the automated answering system prompts to leave a detailed voicemail or email us at any time at [email protected] If you are requesting your appointment be rescheduled, be sure to clearly provide your current contact information so we can return your call promptly the following business day.

Appointment “No-Show” Policy: A “no-show” is a client who misses an appointment without canceling. Failure to show up for scheduled appointments is recorded in the client/patient chart as a “no-show.”
  • The first occurrence there is no charge to the client, but it will be noted in the client records.
  • The second occurrence will result in no longer accommodating specific doctor preferences. You will be required to pay a deposit equal to the current office visit fee to schedule future appointments. The deposit will be credited to your appointment but is non-refundable. If you miss an appointment, you will be forfeiting your deposit.
  • After the third occurrence, you may be limited to drop-off appointment availability only in addition to being required to pay an appointment deposit for all future appointments. Continued offenses may result in being discharged from the practice.

    Surgery Appointment “No-Show” Policy: It is required to cancel/reschedule anesthetic/surgical appointments within 24 hours of your appointment time. (i.e., You are scheduled to be here between 8:00-8:30am. You should let us know before 12:00pm the day before that appointment at the latest.)

  • The first occurrence there is no charge to the client, but it will be noted in the client records. We will call and offer to reschedule your procedure.
  • A second occurrence will be noted in the client file, and you will not be called to reschedule the procedure. To schedule surgical/anesthetic procedures with us after this offense, you will be required to make a non-refundable procedure deposit of $100. This deposit will be credited to your pet’s procedure. If you miss your appointment, you will be forfeiting your deposit. Continued offenses may result in being discharged from the practice
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