Appointment Request & Confidentiality Policy

Effective Date: 06/05/2024
Last Updated: 02/09/2025

1. APPOINTMENT REQUEST POLICY

Submitting an appointment request through our website does not guarantee an appointment. Once a request is submitted, a representative from Animal Clinic of Diamond, LLC will contact the client via phone to confirm the appointment details.

2. DATA COLLECTION & CONFIDENTIALITY

When requesting an appointment, we collect the following personal and pet-related information:

• Name and Last Name
• Phone Number
• Email Address
• Pet Name
• Service Requested
• Pre-existing Conditions or Medications (if provided)
• Type of Pet
• Additional Message (optional, may include medical history)

All appointment request information is considered confidential and is used solely for scheduling purposes. We do not share this data with third parties.

3. SECURITY & STORAGE

We take data security seriously and implement measures to protect appointment request information:

• All appointment request data is stored in our internal system.
• Our system follows state regulations for data security and client confidentiality.
• Appointment requests are reviewed only by authorized clinic personnel (Managers and Supervisors).

4. USER RIGHTS & DATA DELETION

Clients have the right to request the deletion or modification of their appointment request information. To make a request, please contact us at:

Email: [email protected]

5. CONTACT FOR APPOINTMENTS & PRIVACY CONCERNS

For urgent appointment concerns, please call the clinic directly:

Phone: +1 417-325-4136

For privacy concerns or appointment data requests, please contact us via email:

Email: [email protected]

6. CHANGES TO THIS POLICY

We may update this policy periodically. Any changes will be reflected on this page with an updated effective date.